|Founded in 2000, MJD Systems are an award winning and Dynamic IT Managed Service Provider, specialising in Business IT Support, Cyber Security, Cloud Services and supporting our clients throughout the North of Scotland in all aspects of their technology requirements. We have an exciting opportunity for an IT Support Apprentice to join our dynamic team of experienced engineers on the next stage of our journey.
As an IT Support Apprentice, you will work alongside a team of IT professionals who will support you with developing your IT skills and knowledge and becoming proficient in the following tasks:
Being the first point of contact for customers with technical issues by phone and email
Providing an effective remote support service for customers
Resolving a range of technical issues and incidents
Delivering excellent customer service at all times.
As your confidence and knowledge grows, you will have the opportunity to take on additional responsibilities and to undertake a Modern Apprenticeship in IT.
Essential skills, experience and qualifications
No prior skills or experience required to apply although an appreciation of IT and familiarity with the use of IT may be an advantage
Number of hours per week
25 hours minimum
Working pattern and contracted hours (including any shift patterns)
Mon-Fri between the periods 0900-1700
Hourly rate of pay
National Minimum Wage progressing to Living Wage as key performance indicators are achieved
NOTE: Due to location there is no public transport